Refund policy

Returns

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return

Email us at support@amberdusklighting.com with your order number and we'll confirm the correct return address for your item. Our products ship from more than one warehouse, so please contact us before sending anything back — items returned without a confirmed address cannot be accepted.

Return shipping for change-of-mind returns is paid by the customer.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. Send a photo to support@amberdusklighting.com and we'll arrange a replacement or refund at our cost — there's no need to return a faulty unit unless we ask.

Warranty

Every AmberDusk light is covered by a 12-month warranty against manufacturing defects. Warranty claims are handled at our cost.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Non-returnable items

We cannot accept returns on gift cards or on items that have been installed and damaged during installation. Please get in touch if you have questions about your specific item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at support@amberdusklighting.com.

Contact

AmberDusk — support@amberdusklighting.com — +358 45 257 5325